General FAQs

Are your products authentic?

Yes. We only stock authentic fragrances, makeup, skincare, and beauty products sourced from trusted suppliers.

Do you deliver across Kenya?

Yes, we offer delivery countrywide.

How long does delivery take?

Delivery times vary depending on your location. Most orders are delivered within 1–3 business days.

Can I order from outside Nairobi?

Absolutely. We deliver to customers throughout Kenya. If you’re ordering from outside Nairobi or Kiambu, please contact us via WhatsApp before placing your order so we can arrange the most suitable delivery option.

How can I track my order?

Once your order has been processed, we will provide updates through your preferred contact method.

What payment methods do you accept?

We accept:

• M-Pesa
• Visa
• Mastercard

All payments are processed securely during checkout to ensure your information remains protected.

Do I need an account to place an order?

No. However, creating an account makes it easier to track orders, view order history, and manage future purchases.

What should I do if an item arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged item so we can assist you promptly.

Can I change or cancel my order after placing it?

Please contact us immediately after placing your order. Changes or cancellations may be possible if the order has not yet been dispatched.

How do I contact customer support?

You can reach us via phone, WhatsApp, email, or social media.

Phone: +254 748 033 844

Phone: +49 157 700 48603

Location: Bazaar Plaza, Moi Avenue, Nairobi, 8th Floor, Suite 813

Or, reach us via social media.

• WhatsApp
• Facebook
• Instagram
• Send Email

Fragrance FAQs

What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Eau de Parfum contains a higher concentration of fragrance oils and generally lasts longer on the skin than Eau de Toilette.

How can I make my perfume last longer?

Apply fragrance to moisturized skin and focus on pulse points such as the wrists, neck, and behind the ears. Avoid rubbing the fragrance after application.

Are your perfumes original?

Yes. We only stock authentic designer and niche fragrances sourced from trusted suppliers.

Makeup FAQs

How do I choose the right makeup shade?

Product descriptions and shade information are provided to help you select the best match. If you need assistance, feel free to contact our customer support team.

Are your makeup products authentic?

Yes. All makeup products sold by Body Love KE are genuine and sourced from trusted suppliers.

Do you stock popular makeup brands?

Yes. We carry a selection of trusted and internationally recognized beauty brands, subject to availability.

Skincare FAQs

How do I know which skincare products are right for my skin type?

Review the product descriptions and recommended skin types on each product page. If you’re unsure, contact us for guidance.

Can I use multiple skincare products together?

Many skincare products can be used together, but it’s important to follow the recommended usage instructions and introduce new products gradually.

Are your skincare products suitable for sensitive skin?

Some products are formulated for sensitive skin. Please check the product details and ingredient lists before purchasing.

Orders & Delivery FAQs

Do you offer same-day delivery?

Same-day delivery may be available for select locations within Nairobi, depending on order time and product availability.

What happens if I miss my delivery?

Our delivery team will contact you to arrange an alternative delivery time or provide further instructions.

How much does delivery cost?

Delivery charges vary by location and will be calculated at checkout or communicated before dispatch.